Product help
Setup, panels, forms, and anything that will not behave.
The official TicketQuill support server is the fastest route — ask there and other people running the same setup can answer too.
Support
Talk to a person who can actually look.
Support is best effort and usually answers within two business days. No plan buys a faster tier, and there is no service-level agreement at launch — we would rather say that plainly than imply a queue position nobody is holding.
Billing
Charges, refunds, account access, and complaints.
Email is the official route so there is a written record on both sides. Include the Discord account that owns the TicketQuill subscription and any relevant server name.
Privacy and security
Data rights requests and vulnerability reports.
Privacy and data-rights requests, including access and deletion, go to the privacy address. Security reports go to the security address and are read first. What happens to a data request sets out who controls what and how long it takes.
Refunds
The refund route follows the checkout provider.
TicketQuill can review and process eligible Stripe refunds. Discord controls purchases made through Discord, so for those we identify the transaction and support and escalate the request.
- A first paid purchase
- Contact us within seven calendar days. We review Stripe requests or support and escalate Discord requests.
- A renewal
- Contact us within seven calendar days of the renewal and we will do the same.
- A duplicate or incorrect charge
- No time limit. Whenever we can verify the problem, we act through the applicable provider.
- What happens to access
- An approved refund changes the account’s plan only after Stripe or Discord reports the subscription changed. Support staff cannot move a plan by hand.
These are summaries of the Terms of Service, which control, and nothing here limits a refund, cancellation, chargeback, or consumer right that cannot lawfully be waived.
Product news
Optional, unticked, and separate.
Occasional email about what changed in TicketQuill. Nothing operational depends on this: billing, security, and service messages are not marketing and are sent whether or not you are on this list. Nothing is being sent yet — there is no sender configured — so this records a preference rather than starting a newsletter today.
Before you write in
Cancelling does not delete anything.
Paid access runs to the end of the period you bought, then the account returns to Free with every panel, button, and form still saved.
TicketQuill accepts no caller-provided return address.